Privacy Policy

Virginia Airlink (“we,” “us,” “our”) is committed to protecting the privacy and personal information of our passengers, website visitors, and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book transportation services, or communicate with our team.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

      A. Information You Provide Directly

            When you use our website or book services, you may provide: 

           - Full name 

           - Email address 

           - Phone number 

           - Pickup and drop-off locations 

           - Travel dates and times 

          - Payment information (processed securely by third-party providers) 

          - Special requests or notes related to your trip 

          - Feedback or communication you send to us 

     B. Automatically Collected Information

           When you visit our website, we may automatically collect: 

           - IP address 

           - Browser type and version 

           - Device information  

           - Pages viewed and time spent 

           - Cookies and tracking technologies 

     C. Information from Third Parties

          We may receive updated flight information, payment confirmations, or booking details from:

          - Airline or flight-tracking platforms

          - Payment processors (e.g., Stripe)

          - Reservation partners or affiliates

2. How We Use Your Information

     We use collected information to:

      - Process and confirm transportation bookings

      - Communicate with you about trips, updates, or changes

      - Provide driver contact details and arrival notifications

      - Improve website performance and customer experience

      - Respond to customer inquiries and support needs

      - Maintain internal records, analytics, and reporting

      - Send promotional emails (you may opt out at any time)

      We do not sell or rent your information to third parties.

3. How We Share Your Information

     A. Drivers & Operational Staff

         To complete and manage your transportation service.

     B. Third-Party Service Providers

          Such as:

          - Payment processors (e.g., Stripe)

          - Reservation systems

          - Email or marketing platforms

          - IT or website support vendors

     C. Legal Requirements

          We may disclose information if required to comply with:

          - Law enforcement requests

          - Court orders

          - Regulatory obligations

4. Data Storage & Security

     We use industry-standard security measures to protect your personal information.

5. Your Rights & Choices

     You have the right to:

          - Request access

          - Request corrections

          - Request deletion (where legally permissible)

          - Opt out of marketing emails

          - Disable cookies through your browser

         Contact: privacy@virginiaairlink.com

6. Messaging and Mobile Policy

    No mobile information will be shared with any third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or obtained by any third parties.

If you wish to be removed from receiving future communications, you can opt out at any time by texting STOP or contacting us at privacy@virginiaairlink.com.

7. Cookies & Tracking

Used for analytics and performance.

8. Third-Party Links

We are not responsible for external websites’ privacy practices.

9. Data Retention

We retain your information as long as necessary for operations or legal requirements.

10. Changes to This Policy

We may update periodically. Continued use signifies acceptance.

11. Contact Us

Virginia Airlink

Email: privacy@virginiaairlink.com

Website: www.virginiaairlink.com