Privacy Policy

Virginia Airlink (“we,” “us,” “our”) is committed to protecting the privacy and personal information of our passengers, website visitors, and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book transportation services, or communicate with our team.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

      A. Information You Provide Directly

            When you use our website or book services, you may provide: 

           - Full name 

           - Email address 

           - Phone number 

           - Pickup and drop-off locations 

           - Travel dates and times 

          - Payment information (processed securely by third-party providers) 

          - Special requests or notes related to your trip 

          - Feedback or communication you send to us 

     B. Automatically Collected Information

           When you visit our website, we may automatically collect: 

           - IP address 

           - Browser type and version 

           - Device information  

           - Pages viewed and time spent 

           - Cookies and tracking technologies 

     C. Information from Third Parties

          We may receive updated flight information, payment confirmations, or booking details from:

          - Airline or flight-tracking platforms

          - Payment processors (e.g., Stripe)

          - Reservation partners or affiliates

2. How We Use Your Information

     We use collected information to:

      - Process and confirm transportation bookings

      - Communicate with you about trips, updates, or changes

      - Provide driver contact details and arrival notifications

      - Improve website performance and customer experience

      - Respond to customer inquiries and support needs

      - Maintain internal records, analytics, and reporting

      - Send promotional emails (you may opt out at any time)

       If you opt in to receive SMS text messages from Virginia Airlink, we may use your mobile phone number to send reservation confirmations, driver updates, pickup notifications, service alerts, and other customer service-related communications. We may also send promotional or marketing messages only if you have separately consented to receive them 

      We do not sell or rent your information to third parties.

3. How We Share Your Information

     A. Drivers & Operational Staff

         To complete and manage your transportation service.

     B. Third-Party Service Providers

          Such as:

          - Payment processors (e.g., Stripe)

          - Reservation systems

          - Email or marketing platforms

          - IT or website support vendors

     C. Legal Requirements

          We may disclose information if required to comply with:

          - Law enforcement requests

          - Court orders

          - Regulatory obligations

     Mobile Information

     No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that assist us in delivering our text messaging services.

4. Data Storage & Security

     We use industry-standard security measures to protect your personal information.

5. Your Rights & Choices

     You have the right to:

          - Request access

          - Request corrections

          - Request deletion (where legally permissible)

          - Opt out of marketing emails

          - Disable cookies through your browser

         Contact: privacy@virginiaairlink.com

  SMS Communications

  If you have opted in to receive text messages from Virginia Airlink, you may opt out at any time by replying STOP to any text message you receive from us. After opting out, you will no longer receive SMS messages unless you opt in again.

For assistance, reply HELP to any message or contact us at:

Email: info@virginiaairlink.com

6. Messaging and Mobile Policy

    Virginia AirLink uses mobile phone numbers to send informational and transactional text messages related to our transportation services. These messages may include reservation confirmations, pickup reminders, schedule changes, flight-related updates, driver assignment and contact information, arrival instructions, account notifications and customer-support communications.

Message frequency varies depending on your reservation and trip activity. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. For assistance, reply HELP, call Virginia AirLink at (804) 372-7433, or email privacy@virginiaairlink.com.

Virginia AirLink does not share, sell, rent or provide mobile phone numbers, SMS opt-in data, or SMS consent to third parties or affiliates for their marketing or promotional purposes.

Virginia AirLink may use service providers solely to operate and deliver its messaging program. Those service providers may use mobile information only to provide services to Virginia AirLink and may not use it for their own marketing or promotional purposes.

Opting out of text messages does not prevent Virginia AirLink from contacting you through other methods when necessary to provide transportation services you requested.

7. Cookies & Tracking

Used for analytics and performance.

8. Third-Party Links

We are not responsible for external websites’ privacy practices.

9. Data Retention

We retain your information as long as necessary for operations or legal requirements.

10. Changes to This Policy

We may update periodically. Continued use signifies acceptance.

11. SMS Messaging Terms

By providing your mobile phone number and opting in to receive text messages from Virginia Airlink, you agree to receive SMS communications related to your transportation services. These messages may include:

• Reservation confirmations 
• Driver assignment notifications 
• Pickup reminders 
• Trip updates 
• Flight delay notifications 
• Customer support communications 
• Promotional offers (only if you have separately opted in) 

Message frequency varies depending on your reservations and interactions with Virginia Airlink.

Message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@virginiaairlink.com.

12. Mobile Information and Text Messaging Consent

Mobile Information and Text Messaging Consent

Virginia AirLink does not sell, rent, or share customers’ mobile phone numbers 

or SMS consent information with third parties or affiliates for marketing or 

promotional purposes.

Customers who voluntarily opt in may receive informational and transactional 

text messages concerning their reservations or accounts. Message frequency 

varies based on reservation and account activity. Message and data rates may 

apply. Customers may reply STOP to opt out or HELP for assistance.

13. Contact Us

Virginia Airlink

Email: privacy@virginiaairlink.com

Website: www.virginiaairlink.com